Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

HandyMac · 03-06-2007, 18:21

Telephone support under VM has been appalling - held on the phone for 45+ minutes without being able to speak with anyone, on several different days and occasions. A definite case of "lights are on but no-one is home".

The people on the ground who do installations etc have done a great job, and due credit to them. It wasn't a perfect service every time, but I was never left for long experiencing a problem before they sorted it.

Under NTL the telephone support could at times be questionable, but generally speaking was reasonable, and I never had significant cause to complain about the technical competence of staff.

Andrew

03-06-2007, 18:21	#89
HandyMac Inactive Join Date: Nov 2004 Posts: 79	Re: Virgin Media Customer Service- Your Personal Experience Telephone support under VM has been appalling - held on the phone for 45+ minutes without being able to speak with anyone, on several different days and occasions. A definite case of "lights are on but no-one is home". The people on the ground who do installations etc have done a great job, and due credit to them. It wasn't a perfect service every time, but I was never left for long experiencing a problem before they sorted it. Under NTL the telephone support could at times be questionable, but generally speaking was reasonable, and I never had significant cause to complain about the technical competence of staff. Andrew