[m419]

Yes its important that you do report such problems even if you can't get a refund as the companies are not aware unless you report it! Furthermore, it is fairly hard to set up diverts from NTL's end. So the problem lies between your property and street cabinets.

A similar problem has occured in the Cable London franchise of Telewest shortly before the merger, someone broke in to cabinet and called adult chatlines costing thousands of pounds.

Another problem occured when someone hacked into BT's exchanges in East Anglia and made the calls to premium rate lines and every customer in that area was billed for those calls.

Another problem occured in Colne,Lancashire when a man hacked into BT's payphones and made long durational calls to asia, he was spotted by an engineer several times,the police were called and he was taken to court and was fined by £100,had to pay £79 to BT in compensation and had to pay £65 court costs plus legal fees of £200.