Quote:
Originally Posted by Alex_gregory_uk
I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar. She gave an installation date of 14th Feb.
I am on the following package with two Tivo boxes.
Full House (XL) TV
VIVID 200 Optical Fibre Broadband
Talk Weekends Phone
Does that mean I am a VIP customer and should I be entitled to a second V6 box for free? If so I'll ring and have a further chat with them!
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Im on the same package at a similar price and had exactly the same problem a few days ago, i posted about it on here at the time. They said my monthly cost would go up from my current p[rice about £58 to over £100 a month and i would have to pay £64.99 install and activation, they would not budge on any of that so i terminated the chat. No way is the box worth me paying an extra £30 a month for 12 months as they also said id have to have a new contract.