Quote:
Originally Posted by RichardCoulter
I escelated this to senior level and invited them to form their own judgement after listening to the recording. They agreed that the agent behaved inappropriately, took action to deal with him and compensated me
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Its a pity VM managers are as spineless as they sound.
You really must be the most incredibly unlucky person in the world, getting all these "rude/disrespectful/immature" agents all the time.
I wonder what (or who) is the common factor in all these incidents you suffer.
