Quote:
Originally Posted by ccarmock
Technically you can do it yourself with no issues. But your public IP range will change completely - as they will allocate blocks for the 5 & 13 address blocks from different pools. And while you can reconfigure that yourself, they always seem to want an engineer to do it to avoid any issues.
Your GRE tunnels credentials shoudln't change just the IP allocation that you get via that tunnel. They shoudln't need to replace the Hitron as the same device works for 13, 5, 1 or even Dynamic addressing.
The other thought is that they might do this with a service cease and re-provide and swap the unit as part of that, but again no real need. VMB would need to update your static IP config on their end before the new IP range will work, so again this coudl be a reason for an engineer visit -to co-ordinate both changes together.
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So they've been and done the work today. They replaced the Hitron unit, and the GRE credentials were different (already knew that though). So looks like a service cease and re-provide as you suggested.
They also no longer take the old equipment away as the engineer said to me that they'd been told not to take the old unit away and to leave it with the customer. Same for the residential modems (although he did tell me he only did the business installs). So now I have an old Hitron modem that I was told to dispose of. Might take it apart and see what's in it. The one they replaced it with was slightly different in that it had 4 ports for the VOIP/telephony service, with my current one only having 2. No big deal as I don't use that anyway.
No issues with the visit and service works as it did before, albeit with a different and larger (13 instead of 5) block of IP's. Few hours re configuring kit with the new IP ranges, and all is well.