Cable Forum - View Single Post - VM Business Upgrade from 5 to 13 static IP addresses

crowarth · 04-10-2018, 12:42

Hello internet!

Just a general question.... I've got an upgrade from 5 to 13 static IP addresses booked in for tomorrow. I know from looking at the Hitron unit that it's just a username and password for the GRE tunnel, but does anyone know why they'd need an engineer visit?

I have got the credentials for the GRE tunnel from VMB (the new details for the 13 static IP's) and I've even tried to update them on the Hitron unit myself, but unsurprisingly they do not work. I guess that the visit is just a quality assurance thing, and that perhaps the engineers "enable" the new IP's before configuring the unit. There's also been mention of them needing to replace the Hitron unit to make the upgrade possible.

In any case, it appears I cannot use the new details yet until the engineers visit and "flick the switch" remotely.

04-10-2018, 12:42	#1
crowarth cf.member Join Date: Oct 2018 Services: Voom Fibre Option 3, 13 static IP addresses Posts: 22	Upgrade from 5 to 13 static IP addresses Hello internet! Just a general question.... I've got an upgrade from 5 to 13 static IP addresses booked in for tomorrow. I know from looking at the Hitron unit that it's just a username and password for the GRE tunnel, but does anyone know why they'd need an engineer visit? I have got the credentials for the GRE tunnel from VMB (the new details for the 13 static IP's) and I've even tried to update them on the Hitron unit myself, but unsurprisingly they do not work. I guess that the visit is just a quality assurance thing, and that perhaps the engineers "enable" the new IP's before configuring the unit. There's also been mention of them needing to replace the Hitron unit to make the upgrade possible. In any case, it appears I cannot use the new details yet until the engineers visit and "flick the switch" remotely.