I'm getting quite annoyed by Virgin Media, 8 months+ to resolve complaints, 30 mins+ to get through to anyone on the phone, honestly the second another provider can deliver decent speeds I'm gone.
I have been monitoring my connection for a while now and the constant small amount of packet loss is crazy.
It's constantly a small amount, sometimes up to 4% loss. Virgin Media either don't understand why this is an issue or don't care.
Is there anything I can do? I do have a 6dB attenuator on the modem fitted by VM which I could remove, I also have other 3dB attenuators in the shed (for satellite, but would work I assume) if I need more...
24 hour stats log:
Current stats:
Code:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 475000000 1.5 38 256 qam 37
2 251000000 0 38 256 qam 15
3 259000000 -0.2 38 256 qam 16
4 267000000 0 38 256 qam 17
5 275000000 -0.4 38 256 qam 18
6 283000000 -0.4 38 256 qam 19
7 291000000 -0.2 38 256 qam 20
8 299000000 0.5 37 256 qam 21
9 307000000 0.7 38 256 qam 22
10 315000000 0.7 38 256 qam 23
11 323000000 0.7 37 256 qam 24
12 371000000 0.2 38 256 qam 25
13 379000000 0 37 256 qam 26
14 387000000 -0.2 38 256 qam 27
15 395000000 -0.2 38 256 qam 28
16 411000000 0 37 256 qam 29
17 419000000 0 38 256 qam 30
18 427000000 0 38 256 qam 31
19 435000000 -0.2 37 256 qam 32
20 443000000 -0.2 37 256 qam 33
21 451000000 0 38 256 qam 34
22 459000000 0.5 38 256 qam 35
23 467000000 1 38 256 qam 36
24 483000000 1.7 38 256 qam 38
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 14359 0
2 Locked 38.6 1022 0
3 Locked 38.6 1176 0
4 Locked 38.6 1165 0
5 Locked 38.6 1489 0
6 Locked 38.6 1687 0
7 Locked 38.6 1827 0
8 Locked 37.6 1968 0
9 Locked 38.6 1780 0
10 Locked 38.6 2107 0
11 Locked 37.6 2551 0
12 Locked 38.6 4597 0
13 Locked 37.6 5298 0
14 Locked 38.6 5554 0
15 Locked 38.6 7071 0
16 Locked 37.6 8190 0
17 Locked 38.6 8153 0
18 Locked 38.6 8913 0
19 Locked 37.6 11490 0
20 Locked 37.6 12124 0
21 Locked 38.6 13685 0
22 Locked 38.6 12479 0
23 Locked 38.6 14107 0
24 Locked 38.9 15419 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45 5120 64 qam 11
2 25800000 45.3 5120 64 qam 12
3 39400000 45 5120 64 qam 10
4 46200000 45 5120 64 qam 9
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 103 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ncxv9873254k;fg87dsfd;kfo
Primary Downstream Service Flow
SFID 8805
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 8804
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
Network Log
Time Priority Description
03/12/2020 20:15:7 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 20:04:5 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 20:04:5 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 19:34:5 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
03/12/2020 19:34:5 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 01:10:50 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
04/01/1970 01:19:12 Error ToD request sent- No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
04/01/1970 01:18:42 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
04/01/1970 01:18:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 11:08:27 Error ToD request sent- No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 11:05:29 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 04:13:51 Error ToD request sent- No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 04:11:48 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:05:7 Error ToD request sent- No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:32 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:15 Error ToD request sent- No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:11 Warning! ToD request sent - No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 Warning! ToD request sent - No Response received;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:73:c5:5b;CMTS-MAC=0c:11:67:03:8e:41;CM-QOS=1.1;CM-VER=3.0;