[General Maximus]

Those stats are fine. You could try putting a complaint into the CEOs office but tbh at this point all I can see you being offered is a hefty discount. The good news is that they are away of the issue and have a plan in place to remedy it, it is just a question of when and a waiting game unfortunately. I have heard many a story like this plan where these sorts of problems get dragged out over a year and a half with delay after delay after delay.