I've never experienced this personally, but have seen incidents posted online where it has happened to others:
From 50:40:
https://www.bbc.co.uk/programmes/m000t58f
Has this happened to you? I'm interested in how widespread this is.
A late friend had a phantom PPV charge on his account for a film. He contacted them & they took it off. The same thing happened the month after, but this time they refused to sort it out!
He paid his bill (including for the Phantom PPV event) and immediately cancelled. Yes, they gained an extra fiver or whatever it was for the PPV film he never ordered, but completely failed to consider that, by not investigating & sorting this out, that they lost far more in the fees they would have received for TV, BB & phone from that day until his death 6 years later.
It's looking like this case is going to go the same way. She has complained, but has had the usual crap service expected from this company, including the claim that they contacted her to give her 'some education' about this. She was understandably insulted by this remark and will be taking things further.
It really is like they are now going out of their way to deliberately lose customers. It's downright bizarre, maybe they've been infiltrated by staff from a competitor
