Quote:
Originally Posted by entseo
It bears all the hallmarks of them having the wrong contact details for me, which could be a possible explanation of their behaviour. I tried to open a new account with Virgin Media with my new (and working) email address, but they insist I use an account which has an old (and non-working) email address. But the problem is that there doesn't seem to be any way of contacting them to tell them this.
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Call Customer Services and ask them to update the email address on your account.