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Dinalt · 18-12-2018, 14:54

I'm in SL2 myself and my broadband went down at exactly the same time as yourself. When I contacted them they insisted it was a fault at my end and insisted I needed a technician to visit (this was Thursday morning). When I get home that night I had a look at the modem's admin screen and it reported I was connected but network access was denied. I rang them again to query this and was told that no it was a fault at my end and I would still need a technician. When I got up the next day surprise it had cured itself...
looking online this is not one off ...
PS my main concern was the last time I had a technician visit they managed to sever my telephone line (whilst failing to fix a recurring broadband problem) and I've been unable to use it since.

18-12-2018, 14:54	#3
Dinalt cf.member Join Date: Jun 2010 Posts: 33	Re: Broadband gone down I'm in SL2 myself and my broadband went down at exactly the same time as yourself. When I contacted them they insisted it was a fault at my end and insisted I needed a technician to visit (this was Thursday morning). When I get home that night I had a look at the modem's admin screen and it reported I was connected but network access was denied. I rang them again to query this and was told that no it was a fault at my end and I would still need a technician. When I got up the next day surprise it had cured itself... looking online this is not one off ... PS my main concern was the last time I had a technician visit they managed to sever my telephone line (whilst failing to fix a recurring broadband problem) and I've been unable to use it since.