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Old 21-05-2020, 17:40   #5
Itshim
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Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Why am I limited to 200mb speed?

Quote:
Originally Posted by a01020304 View Post
I have virgin M200 speed and when i log into account it says i am on highest speed available and cannot upgrade to anything higher.

But when check as a new customer I am offered 100, 200, 350 and 1000mb speeds.

So why is existing customers not allowed the 350 or 1000 speeds?
I do not want higher but just curious why existing is not allowed 350 or 1000 yet new ones can get it (and yes am in a location that has 1000 capability)
Look at last line beated to it !
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