Why am I limited to 200mb speed?
I have virgin M200 speed and when i log into account it says i am on highest speed available and cannot upgrade to anything higher.
But when check as a new customer I am offered 100, 200, 350 and 1000mb speeds.
So why is existing customers not allowed the 350 or 1000 speeds?
I do not want higher but just curious why existing is not allowed 350 or 1000 yet new ones can get it (and yes am in a location that has 1000 capability)
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