Originally Posted by General Maximus

Once it gets passed onto networks it gets fixed pronto so if you don't hear anything back by the end of tomorrow I would ring up and complain. From a diagnostics and troubleshooting point of view they know that the problem is more your end and not at the cabinet or higher which would affect multiple customers. That means there is a limited number of cables/connectors that can be damaged and if they don't know what is causing the problem then they need to start swapping stuff out to see if it makes any difference.