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Re: Automatic compensation for broadband users goes live
Just thought it was worth pointing out that OFCOM have suspended the scheme due to the Coronavirus Pandemic
https://www.ofcom.org.uk/phones-tele...tion-need-know
Quote:
Update 25 March 2020 – the coronavirus
This is an unprecedented time for our country, and keeping communications going across the UK has never been more important. Broadband and landline services will play a vital role as we all adapt the way we live and communicate in the wake of the coronavirus.
Given the unique circumstances presented by the coronavirus, Ofcom’s view is that it would be legitimate for providers not to pay automatic compensation just as if the civil emergencies exception in the Automatic Compensation Scheme applies. Where signatories do claim this exception applies, we expect them to clearly communicate the reasons why to their customers, and continue to act in their customers' best interests.
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I work for Virgin Media but all views are my own.
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