Thread: Automatic compensation for broadband users goes live
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Old 08-08-2019, 11:39   #26
ozsat
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Re: Automatic compensation for broadband users goes live
It they are aware of the fault you can automatically register via phone options without needing to speak to anyone.

But I always understood the compensation as being in effect from the point you reported it and not the point the fault started.

It does prompt people to report issues to - many don't bother reporting their issues and then complain when they are not fixed.
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