Quote:
Originally Posted by ozsat
after 2 full working days from registering the loss of service to us
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I can't get my head around what that is supposed to mean. The way I read it is you only get £8 a day after you have been without broadband for 2 working days and if it's fixed on the 3rd day, you get nothing.
Just this month, the electrical cable in our street burned out and the burning damaged some virgin media cables underground. I had no electricity or broadband for two days. I called VM after two working days and an automated message said "you have been without broadband for 2 working days" and "you have not registered the fault, press 1 to register and get a credit on your next bill". I'll just have to wait and see if I get £8 per day.