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Hi Jon22,
Thanks for keeping in touch, I am sorry to see that you are thinking of leaving us.
I have taken a look at your connection and things seem to be ok from this side. There are no peak time issues I can see.
So we can get to the bottom of this it may help if you run through the following:
Pop the Hub into Modem Mode with the computer in Safe Mode with Networking.
Try on separate devices.
Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).
Make sure device is capable of agreed speed.
Check wireless card slide.
Keep us posted.
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Will be with AAISP next Wednesday.