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Old 08-08-2020, 14:05   #36
oscarandjo
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Join Date: May 2020
Posts: 36
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Just got another response back to my letter asking for a Deadlock letter. It was a copy-paste message saying they have been unable to reach me. (I have no missed calls on my landline or mobile...)

They want me to just phone up the normal 0345 customer support number to talk to normal customer services...

Then if they do not hear from me again within 28 days they will shut the complaint.

This is absolutely infuriating, that was my fifth attempt to raise or get a response to my complaints. They didn't even send the letter of deadlock...

Is it possible to go to CISAS without a letter of deadlock?
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