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Re: Virgin Media O2 ends charges for off-net home movers
Quote:
Originally Posted by RichardCoulter
About time too as this was most unfair; they have been fined/critiscised by Ofcom for this in the past, so I wonder if this had any bearing on the decision??
Good news, nevertheless. The downside for Virgin is that it opens the door for people to cancel early by claiming to be moving to a non serviceable address where a friend or relative lives in order to obtain 'proof'.
Edit: Ben's post only mentions broadband. Does this mean that TV & phone early disconnections will still attract a charge?
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No, they weren’t.
They were criticised/fined for excessive/unclear Early Termination Charges when customers moved to another Provider, not when they moved off VM’s network.
https://www.ofcom.org.uk/__data/asse...ision-s96A.pdf
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