Re: Virgin Media O2 ends charges for off-net home movers
Quote:
Originally Posted by RichardCoulter
The downside for Virgin is that it opens the door for people to cancel early by claiming to be moving to a non serviceable address where a friend or relative lives in order to obtain 'proof'.
|
I'd expect the proof will have to include the account holder's name on it:
Quote:
Customers will need to provide proof of their new address with a wide range of readily-available documents accepted including mortgage and rental agreements, utility bills, bank statements and driving licenses.
|
Quote:
Originally Posted by RichardCoulter
Edit: Ben's post only mentions broadband. Does this mean that TV & phone early disconnections will still attract a charge?
|
No, it doesn't, just the way it's worded. Further down it says
Quote:
Until now, customers moving to a property not connected to the provider’s network have been asked to pay an early disconnection fee to end their contract early, but the operator will now waive the charge for customers who are unable to take their services with them.
|
__________________
I work for Virgin Media but all views are my own.
Last edited by BenMcr; 17-02-2022 at 12:09.
|