Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

alanbjames · 18-01-2014, 10:07

well over the past 2 weeks i feel as if i was lied to.

We had an outage of all services and for around 10 days i was getting high latency on my broadband that Virgin stated they couldn't see at their end.

When i spoke to second line support they also stated they couldn't see a problem yet 2 days later the problem miraculously fixed itself.

18-01-2014, 10:07	#387
alanbjames R.I.P. Join Date: Jun 2012 Location: Swansea, South Wales UK. Age: 72 Services: XL Phone, XXXL Gig1 BB SH4 (wired). Posts: 2,753	Re: Virgin Media Customer Service- Your Personal Experience well over the past 2 weeks i feel as if i was lied to. We had an outage of all services and for around 10 days i was getting high latency on my broadband that Virgin stated they couldn't see at their end. When i spoke to second line support they also stated they couldn't see a problem yet 2 days later the problem miraculously fixed itself.