Cable Forum - View Single Post - VM keeps dropping broadband, anyone else getting this?

Shrapnel · 12-07-2019, 13:48

Hi All,

VM HUB3 in modem mode, connected to an Asus RT-88U router. Been working just dandy for months without issue. Then a few weeks ago noticed that the broadband would drop out and I'd get a red LED on the wan port of the Asus. Fix was to go into the Asus and simply turn the WAN off, then back on again. It would then reconnect (no router reboot needed)

Simple right? except this is happening (at first) upto 6 times a day. Of course VM Customer Hate line would spout the usual boilerplate anti-customer guff and deny anything was at fault.

I've had a week without issue, the problem simply vanished, but yesterday it was back, today so far I've had to reset the WAN interface on the Asus twice.

Oh, I'm running the Merlin OS on the Asus (384.12).

So, anyone out there got any ideas on how I would go about fault finding this issue or perhaps there's a known issue with VM in the KT15 (Surrey) area that I'm unaware of.

Regards.
Shrapnel.

12-07-2019, 13:48	#1
Shrapnel Inactive Join Date: Jul 2019 Location: Surrey Services: VM 350mb service Posts: 1	VM keeps dropping broadband, anyone else getting this? Hi All, VM HUB3 in modem mode, connected to an Asus RT-88U router. Been working just dandy for months without issue. Then a few weeks ago noticed that the broadband would drop out and I'd get a red LED on the wan port of the Asus. Fix was to go into the Asus and simply turn the WAN off, then back on again. It would then reconnect (no router reboot needed) Simple right? except this is happening (at first) upto 6 times a day. Of course VM Customer Hate line would spout the usual boilerplate anti-customer guff and deny anything was at fault. I've had a week without issue, the problem simply vanished, but yesterday it was back, today so far I've had to reset the WAN interface on the Asus twice. Oh, I'm running the Merlin OS on the Asus (384.12). So, anyone out there got any ideas on how I would go about fault finding this issue or perhaps there's a known issue with VM in the KT15 (Surrey) area that I'm unaware of. Regards. Shrapnel.