Thread: 350M Upgraded online
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Old 14-03-2019, 00:04   #2
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: upgraded online

in the old days it used to take up to 48 hours but sometimes it is instantaneous. I would try again tomorrow morning and if it hasn't come through I would give them a ring and someone can do it immediately over the phone. You can tell whether it has gone through or not regardless of a speed test result by looking at your provisioned speed in the shub's config. This is the config for 350mbits, 400 down and 22 up:


You might find it reboots overnight and downloads the new config. If not, try a manual reboot tomorrow morning pulling the power cable out and putting it back in and if it doesn't come down then make a phone call.
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