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General Maximus · 15-09-2020, 18:58

is there still an open fault reference on the VM website for it? I am wondering if they half fixed it while they wait for a part and there is now an intermittent fault which will be remedied or if they think they properly fixed and they haven't. If there aren't any "known issues" I would ring them up and try and get someone out. Even if they won't acknowledge an area fault you can get an engineer out, show him your graph and the frequent drop outs and then he can escalate it from there.

15-09-2020, 18:58	#4
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Several drop outs is there still an open fault reference on the VM website for it? I am wondering if they half fixed it while they wait for a part and there is now an intermittent fault which will be remedied or if they think they properly fixed and they haven't. If there aren't any "known issues" I would ring them up and try and get someone out. Even if they won't acknowledge an area fault you can get an engineer out, show him your graph and the frequent drop outs and then he can escalate it from there.