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Originally Posted by bob_builder
Not automatically, like BT do. If you want to get a refund from NTL you have to beg them and probably threaten to leave... and then you only get a customer courtesy credit to your account and not a refund.
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That's not the case-BT have a written charter regarding refunds, & you don't need to beg at all, it's even in writing on their website.
http://www.bt.com/customerservices/c...=our_guarantee
Please tell me where ntl's is (I'll save you the job-they don't have one, & you certainly have to beg ntl to get any form of refund/compensation)
[Edit]-Sorry-totally mis-read what you posted!
We're both saying the same thing....
