Quote:
Originally Posted by 007stuart
Given that you fail to answer questions that would allow other forum members to better understand your post, sometimes speculation is the only resort.
You have failed to explain why you wanted more compensation than you are contractually due, the closest you came to answering was "I was simply unhappy that the call handler was not meeting my needs". So go on define your needs and then perhaps we understand why the call handler failed meet them.
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I believe that your question has been essentially answered by past posts but, nevertheless, i'll succinctly answer your question.
I expected more than just the amount of the cost of the service lost because of the inconvenience and problems it caused. She refused and/or couldn't meet my expectation, lied about not being able to escelate the matter and initially refused to do so whilst being rude.
VM agreed that this was inappropriate and not acceptable. After listening to the call, a further gesture of goodwill was offered by way of an apology.
Hope that now clears things up for you.