[007stuart]

Richard,

Let's try this again.

Were you offered what was due under the Terms and Conditions?

The location of the call handler?

Why did you not approach Retentions to resolve the issue?

Now moving on to what you did say,

Terms & conditions rarely relate to the real world and if I find that any company is no longer meeting my needs or expectations, then I will sometimes remind them that other alternatives are available to me.

Why not just leave and find a better provider and avoid the stress? Or were you, as we say in Scotland, "chancing your arm"?

The call handler was repeating an incident that I had experienced by one of her colleagues in the recent past. This was especially disappointing as I'd been reassured that this incorrect behaviour would not happen again. In these circumstances, I felt it prudent to avail her of this information so that she could make an informed decision as to whether she was going to carry out my request or not. Fortunately, she changed her mind and took the correct action, so no formal complaint was actually made about her.


Thanks for clarifying the situation.

I quoted Mick's news item to demonstrate that what Mick had noted six months ago had shown no signs of improvement.


In your view perhaps, I have yet to experience any such issues.

Oh one additional question, why not contact the CEO team straight away when in your view an unacceptable offer was made initially?

Regards