Thread: Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?
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Old 22-10-2017, 19:25   #62
jfman
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Re: Are VM frontline staff now discouraged from escalating customer issues?
Quote:
Originally Posted by Raider999 View Post
I think you are missing my point - assuming the contract is crystal clear the supplying company should only take the amount of money it has said it would.

If it continues to take the original incorrect amount then it is clearly in the wrong as it is taking more than it said it would.

I will concede that it is prudent for the customer to check the amount taken has indeed reduced, but if they don't it doesn't make it ok (or legal) for the supplier to take more.
You have missed my point or I didn't make it clear enough. The recent news articles are implying the networks are duping people who continue to pay up after the end of the minimum term.

Phones are supplied with airtime contracts with minimum terms. The exception being o2 refresh where it's clear the phone and airtime are seperate.
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