My boot-up disruption continues (almost a year now) and investigation seems to have entered a black hole despite assurances I would be kept up to date on progress.
The thread
http://community.virginmedia.com/t5/...2917052#M47374 seems to be ignored totally most of the time by VM, except when one of the staff pop-up and say they can only read the last post as "it's the way their system is set up".
They are also aware that the fault is common in my local area and beyond.