Cable Forum - View Single Post - General Still not connected to VM broadband 4 months on

Beez2honey · 02-04-2021, 11:55

I've been waiting since 7th January for VM broadband to install my internet, they are constantly changing construction dates and installation dates, thought I was finally getting somewhere and upon supposedly doing a 1 meter dig and install t junction, came to do wire from home to cabinet, hadn't done the sweep to the pipe just thought they would do half a job that day with the permit they took 8 weeks to get ,so got a date for 2nd April 2021 to rectify bad job, as my install date was set for the 6th April and I was promised I wouldn't be messed about anymore and I'd definitely have install on the 6th , they cancelled and now my install is now saying 16th April, obviously rang customer services quite alot in this time period, never get anywhere nobody has a clue and you just get fobbed off with the usual scripted jargon, I've put 2 complaints in to which in over 8 weeks neithe been addressed, I have now taken it too cisas and am waiting to see in the next 15 days if they can help.

02-04-2021, 11:55	#1
Beez2honey cf.member Join Date: Apr 2021 Posts: 2	Still not connected to VM broadband 4 months on I've been waiting since 7th January for VM broadband to install my internet, they are constantly changing construction dates and installation dates, thought I was finally getting somewhere and upon supposedly doing a 1 meter dig and install t junction, came to do wire from home to cabinet, hadn't done the sweep to the pipe just thought they would do half a job that day with the permit they took 8 weeks to get ,so got a date for 2nd April 2021 to rectify bad job, as my install date was set for the 6th April and I was promised I wouldn't be messed about anymore and I'd definitely have install on the 6th , they cancelled and now my install is now saying 16th April, obviously rang customer services quite alot in this time period, never get anywhere nobody has a clue and you just get fobbed off with the usual scripted jargon, I've put 2 complaints in to which in over 8 weeks neithe been addressed, I have now taken it too cisas and am waiting to see in the next 15 days if they can help.