Quote:
Originally Posted by MattGarner
My partner got another call from Sky trying to get us to sign up to Sky TV but we can't have it anyway due to line of sight problems. (You would have thought they would have notes about this)
But anyway, they mentioned that a "TV Box" that uses the internet will be out in a few weeks they are waiting on getting enough stock into the country. I assume this is Sky X? Anyone got any more news if they have been testing this in the UK. I know they have been doing some sort of trials in other countries according to articles.
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They may or may not have a note about you having line of sight problems, but the sales people are probably using a different database that has been bought in, and may not marry up properly to their existing database, so any existing notes would not appear on their call lists.
I had a similar problem when I first got Broadband. I'd recieved dozens of calls from ADSL providers, and, because of good reviews rather than a sales call, I went for Be. The Be accepted the order, and said they would notify me when my line was ready to have ADSL added to it. I got a call a few days later saying BT had nixed my order, as they had logged a problem on my line that prevented ADSL installation. The operator at Be couldn't give me any more info as BT had only told Be that there was a problem, no what the problem was. She gave me a number to call. BT, after some explanation, and some pleading (as I was given a phone number only iSPs were supposed to use) said that my line was still logged as not having a socketed connection. They corrected that, and the order went through.
My point is that the Sales people would not have had that information. They are given nothing more than a list of numbers. The people themselves often don't even have a list. The "Sales department" is likely to be an outsourced call centre and they probably don't have a list. They have a database of numbers that the computer system dials, while displaying the details of each callee to the relevant rep. Each call would cost the company pennies, and it's probably cheaper just to call the entire list than it is for the company to vet the list properly and weed out any recipients that can't access the service for whatever reason. Sky (or in my case, BT) can do that later in the process.