|
When is a discount not a discount?
On the 29th July I rang Virgin with the intention of leaving and returning to Sky.
Following a lengthy wait, I finally got through to 'retentions' where the operative asked me why I wanted to leave - I told him I couldn't afford the current price, he asked me to hold and came back a couple of minutes later with a 12 month discounted price of £94.25pm for 12 months from 28th August onwards.
I just thought, I haven't received an email with my payment amount recently, so I went to the website and accessed the bills section.
Lo and behold I am still paying the full amount for my package - the discount hasn't been applied.
To say I am livid is an understatement - I will have to phone them again tomorrow to find out why.
Is this normal behaviour for Virgin?
|