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Old 04-02-2019, 14:28   #10
BenMcr
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Re: VOIP arrangements for vulnerable customers.

Quote:
Originally Posted by RichardCoulter View Post
Will this back up system also kick in if the broadband goes down too?
No. That's a separate issue.

The backup units are there to replicate the current phone availability to contact the emergency services where there is a power loss. They don't (and can't) guarantee there won't be a fault of some description for services provided via the Hub.

However due to the way the phone service works via the Hub, the line can work even where there is separate fault with access to the internet. That's obviously dependent on what the fault is.
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