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RichardCoulter · 07-03-2021, 04:58

I've had Virgin Mobile for years with no problems, but since the start of last winter they've been terrible. Online many others have too, so i'd advise you to do your own research Vince before committing to them.

As with the VM service, the problem appears to stem from their use of overseas call centres. As well as their lack of basic English and knowledge of the product, they are now being pig ignorant to customers as per the reviews. Many find it takes ages to answer & if they can't understand what you're saying, they just slam the phone down.

Last time I called them about getting a new SIM card, she was still babbling on in broken English about my bill which she thought i'd rung about.

When i'm in better health i'm going to look into somewhere else as i'm on a rolling contract.

07-03-2021, 04:58	#2
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,047	Re: Moving to Virgin Media mobile I've had Virgin Mobile for years with no problems, but since the start of last winter they've been terrible. Online many others have too, so i'd advise you to do your own research Vince before committing to them. As with the VM service, the problem appears to stem from their use of overseas call centres. As well as their lack of basic English and knowledge of the product, they are now being pig ignorant to customers as per the reviews. Many find it takes ages to answer & if they can't understand what you're saying, they just slam the phone down. Last time I called them about getting a new SIM card, she was still babbling on in broken English about my bill which she thought i'd rung about. When i'm in better health i'm going to look into somewhere else as i'm on a rolling contract.