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Old 21-02-2021, 19:40   #7
rtho782
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Join Date: Nov 2016
Posts: 310
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Re: Virgin Media have cut my phone off

No, I didn't force anyone to do anything, I gave 30 days notice to cancel, and then 15 days in rescinded the notice, to stay as a customer, which they obviously actioned as my broadband is working, but they still cancelled my mobile, which is what I am "attacking" them for.

I guess it's my bad for assuming a basic level of competence, when stopping the cancellation you'd think they would stop all of it, not just some of it.

Instead, they have cut off a service I am still paying for for no reason, and upon being notified of this obvious error refuse to reinstate it without talking to other (closed) departments next week. I'm really not sure how you think that's a defensible position on their part? I'm pretty sure if I take a complaint to ADR, I'll win that one.

Last edited by rtho782; 21-02-2021 at 19:44.
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