Quote:
Originally Posted by RichardCoulter
Letters are simply ignored, as are emails, as some people have tried sending these to give their 30 days notice. Those that manage to cancel by other methods are told that cancellation starts from the date that VM takes the request, completely ignoring the fact that it was the shambolic & farcical service that prevented people cancelling earlier.
This company is dysfunctional and some staff are now out of control e.g. one person asked to speak to a manager and was openly laughed at down the phone, another was insulted with an obscene term beginning with w and ending in r, another joined a customer self help group and started insulting customers and undermining what frustrated customers were posting (aka trolling) until she was found out etc etc.
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I actually worked for Virgin Media in their I.T department many years ago, and I can tell you the level of contempt VM have for their own staff, never mind their customers is absolutely mind blowing. The managers and most of the employee's are all greasy weasel's who would sell their own mother for a chance of promotion and the support staff are the rudest aholes you would ever wish to talk to. I rang once (internally) and bear in mind I worked for the company and so the call was considered a 'team' call because we worked for the same company and the level of abuse I got was astounding.
VM seems to want to create an atmosphere of hatred, bile, anger, frustration and a backstabbing culture and I can honestly say in all my years working in I.T it was the worst worst worst place I had ever worked. I was so happy the day I left that toxic mess of a company. The only reason I still have broadband from them is because they make it nearly impossible to escape from them. They have signed me up to contracts that I never even agreed to, numerous times. How Ofcom has not kicked the living **** out of them is beyond me. So I can totally believe it when people tell stories of being called all kinds of names, being told to ###off etc by VM staff. The staff were out of control over 10 years ago and it looks like it has got worse and once the police had to be called because one of teh support staff was being abusive to some guy, but unfortunately for the abuser, the guy lived really close and turned up at the door asking for the support staff by name....and teh abusive support staff sh#t himself and they called the police. Imagine that! Imagine having staff so rude that the general public turn up looking to punch their lights out.