Quote:
Originally Posted by sneakyalien
Yeah, so I can join the hundreds of others on there that had similar problems and never got it resolved. Take a look at most of the posts in that forum and it is filled with people not getting any support and not getting the problem fixed.
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I had a problem with a package change, got nowhere by telephone, and it was fixed by one of the Community Forum staff - it took a couple of weeks, but it was sorted to my satisfaction.
The problem with the apparent lack of resolutions is that after the initial chat, it goes to Direct Messages, and often people don't go back on after the problem is resolved to let people know (I did).
It can work, but only if you give it a chance (and have patience).