Thanks Ben, that's super helpful. Thanks for the detailed response.
From what I remember, they moved to the VIP package about a year ago and seem to recall that they tried to give my parents a Hub 3.0 to achieve the higher speed but they held off because of the less than stellar opinions of the kit back then.
From the speed tests I've seen, they never get close to 200 anyway so am wondering if there are some utilisation issues where they live
