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Old 23-12-2020, 10:09   #472
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: Virgin TV 360 users (Horizon)

Quote:
Originally Posted by RichardCoulter View Post
Some people on the trial did it as per the post above and some did it by having new STB's supplied.

There's talk of boxes supplied by a certain manufacturer going wrong, so maybe this is why some customers were offered the OTA software upgrade trial and others had to have new boxe(s). I imagine that those who have to have new boxes will only be able to have one with a HDD in it.
There were two separate activities.

The first stage was via a hardware swap to one HDD box and Mini boxes. Currently most new and existing customers getting 360 will be getting 360 this way.

The second is where existing V6 boxes receive a software upgrade to the 360 platform. This is still invite only so hasn't yet become widely available.

These two are designed to work together, not one instead of the other. Although there has been some reporting issues with the software update, that will be fixed.
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