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Bob · 23-12-2020, 08:49

So you have to respond to the email and request the switch. They then sent you the remote in the post. There is then a prompt in the home screen to start the upgrade to the 360 service. You start with the current V6 remote and will then be prompted to swap to the new remote control and enter a verification code. And then it upgrades.

So it only starts when you tell it to start :-)

23-12-2020, 08:49	#469
Bob cf.mega poster Join Date: Jun 2003 Location: Croydon Age: 38 Services: Sky Q and Hyperoptic Posts: 1,305	Re: Virgin TV 360 users (Horizon) So you have to respond to the email and request the switch. They then sent you the remote in the post. There is then a prompt in the home screen to start the upgrade to the 360 service. You start with the current V6 remote and will then be prompted to swap to the new remote control and enter a verification code. And then it upgrades. So it only starts when you tell it to start :-)