Quote:
Originally Posted by spiderplant
It might help if you told us what faults your boxes have. Your only posts seem to be complaining about the functionality (so obviously your boxes have updated to the TV360 software correctly).
Also, what happened to "My 2 360 boxes are due to be changed back for V6s within the next week, thankfully"? Why are you now getting two Humax boxes?
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That was correct.
After my constantly complaining to customer services for 3 weeks, along with other people who took the upgrade, I was originally and incorrectly told my boxes were to revert back to their original V6 operation. I was later told that was not possible.
The known faults on the Arris ex-V6 boxes is with the downloaded 360 4.28 software version. This includes picture freezing on recorded playback, box randomly playing catch-up material without notice, pixelation, sound drop-outs, epg not populating, slow sluggish menu operation and box generally freezing.
VM are fully aware of these bugs which are effecting the upgraded Arris V6 boxes only. The newly installed Humax boxes are not effected as far as I am aware. My whole account is changed over to 360, not just the boxes, which is why I am not able to switch back to V6 after I was told I could. The V6 Tivo software is permanently wiped from the box after upgrade, so the only alternative is new install of 360 Humax boxes.
I have been passed from pillar to post by unhelpful and poorly knowledgable customer service assistants telling me incorrect information and to just perform box reboots, but all to no avail.
I believe the known issues with the V6 upgrades have not filtered down to the general customer service assistants from the specialist 360 team.
It wasn't until last evening that the 360 senior tech advisor gave me the correct information about the known software issues with the Arris boxes and so arranged my 360 Humax box swap with self install.
There are whole threads on this issue on the VM help forum.
Regards.