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Old 13-02-2007, 22:35   #26
Akia
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Re: Virgin Media Customer Service- Your Personal Experience

Well for as long as i've worked for Telewest its been like that, not sure about exNTL, If they are named on the account (has to be full name not just MRs Smith etc) and know the password we can deal with them, but saying that i work in disconnections, i think for general upgrades and downgrades they only need to know the password as its easyly currected if it shouldn't have been done, I.e charges refunded etc whereas a disconnection is more permanent, but i don't work in Custoemr Care so don't qoute me on that fact.
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