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Re: The state benefits system mega-thread. Many merged.
A fortress mentality that fails benefit claimants, say MPs.
https://www.bbc.co.uk/news/uk-politi...cs_uc&ns_fee=0
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A "fortress mentality" at the Department for Work and Pensions is failing claimants and putting Universal Credit itself at risk, say MPs.
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The benefit's introduction causes "unacceptable hardship" but the DWP "refuses to measure what it does not want to see," a committee of MPs said.
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The report expressed serious concerns about the DWP's ability to transfer about four million people from existing welfare benefits to universal credit - and warned that it must get that right rather than "unthinkingly" sticking to its timetable.
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Committee chairwoman Meg Hillier said the department appeared "disturbingly adrift from the real-world problems of the people it is there to support" and said there must be a "tangible shift in the way it listens and responds to feedback".
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