Quote:
Originally Posted by pip08456
No, so you can join a thread where the issue is getting resolved.
You can always send a registered letter.
Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG
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Letters are simply ignored, as are emails, as some people have tried sending these to give their 30 days notice. Those that manage to cancel by other methods are told that cancellation starts from the date that VM takes the request, completely ignoring the fact that it was the shambolic & farcical service that prevented people cancelling earlier.
This company is dysfunctional and some staff are now out of control e.g. one person asked to speak to a manager and was openly laughed at down the phone, another was insulted with an obscene term beginning with w and ending in r, another joined a customer self help group and started insulting customers and undermining what frustrated customers were posting (aka trolling) until she was found out etc etc.