Cable Forum - View Single Post - VIP Package

BenMcr · 10-05-2019, 22:06

There have been many versions of the VIP bundle over the years, with slightly different TV kit and Broadband tiers and kit, so it's not a simple question to answer

If you took out one version of the VIP bundle you don't automatically move to another one if it's amended.

And since the recent launch of the VVIP bundle, that would be the only way to resolve any discrepancy in bundle pricing - by moving to the current VVIP deal.

In regards to the speed of broadband question - there are some areas where 350Mb or 500Mb are not currently available. This may be due to different factors, but as part of the recent Speed Code and advertising rules that have been brought in by OFCOM and the ASA, Virgin will now only sell tiers of service where the area can offer some guarantees on the speed you'll get. If there is work to do to ensure that, then a lower top tier will sold.

10-05-2019, 22:06	#2
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: VIP Package - Couple of Questions There have been many versions of the VIP bundle over the years, with slightly different TV kit and Broadband tiers and kit, so it's not a simple question to answer If you took out one version of the VIP bundle you don't automatically move to another one if it's amended. And since the recent launch of the VVIP bundle, that would be the only way to resolve any discrepancy in bundle pricing - by moving to the current VVIP deal. In regards to the speed of broadband question - there are some areas where 350Mb or 500Mb are not currently available. This may be due to different factors, but as part of the recent Speed Code and advertising rules that have been brought in by OFCOM and the ASA, Virgin will now only sell tiers of service where the area can offer some guarantees on the speed you'll get. If there is work to do to ensure that, then a lower top tier will sold. __________________ I work for Virgin Media but all views are my own.