Thread: Virgin Media very poor customer service
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Old 30-09-2018, 08:11   #7
General Maximus
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Join Date: Nov 2008
Location: Lincoln
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Re: Virgin Media very poor customer service
Quote:
Originally Posted by Trottermick View Post
What is happening to Virgin Media Cutomer Service, or should I say lack of it!!?? Can’t get through on any of their contact no’s today!!
even if you do get through you'll only end up speaking to the Mod Edit in India who will read what it says on their computer. They will have a fault reference and an random eta fix time which doesn't mean anything is the fault hasn't be diagnosed. More often than not it will be something like 1400 on Monday, it will change to 2000 Monday, then 1000 Tuesday etc while they get to the bottom of it and the dudes in India won't know what is wrong or what the delay is, they can only read what is on the screen.

Please use respect when referring to overseas customer service.
Last edited by Maggy; 01-10-2018 at 08:28.
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