[Halcyon]

Seen it many times..... They are mostly sales reps and sadly the majority don't know a thing about the technical side. Luckily a few do.


I phoned up a similar ISP wanting to renew my contract and get told I can have this new router that guarentees broadband all round the house, with this and that, fancy bells and whistles etc.
Keep telling them I have my own router that is ten times better, a house that is fully networked and kitted out with access points, etc.... No clue.
Not interested in TV but still get ignored and try to be sold a TV package.


Then get recommended a packagae that is half the speed of what I'm already getting.


Told them to leave it and phoned again a few days later. Got through to someone who knew what I was on about, sorted it there and then.


It's pot luck who you get but when someone does finally listen to you then it makes things a lot easier.