Quote:
Originally Posted by Mythica
Another way to deal with it is just leave. Vote with your feet.
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Although it should be noted that in the OP's case, his parents had left simply because there was no cable at their new home.
VM should have been clearer in their communications in that instance, but the reason for what they saw as an overpayment appears to have been that they were still in a contract.
Maybe it is time for Virgin and Sky to stop putting people on time related contracts and let their customers leave within the month, as per Netflix, Amazon and Now TV.