Quote:
Originally Posted by smallclone
Still not been contacted by either a manager or somebody replying to my official complaint.
This morning I received a bill for £36 for all the calls to customer care I had made from my Virgin Media landline.
This company is ****.
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Nope, you never do. This happens to so many people that it cannot be a result of poor service alone, it must be a deliberate ploy to grind you down, make you give up and go away.
If you call them to complain, you will be given another empty promise of a call back that won't materialise and on and on and on it will go. If you insist on immediately speaking to a manager as a result of this or don't just meekly go "OK then", they will tell you to stop calling/suddenly lose the ability to speak the limited English that they have/tell you you have nothing to complain about/say you've previously been told to stop calling. Their false scripted niceties will end at this point, which you will notice from their tone of voice.
The phone will then be slammed down on you.
Record everything and use it as evidence to eventually pass onto your solicitor or CISAS.